Orders are dispatched Sunday through Thursday, between 9:00 AM and 5:00 PM (GMT+3) Excluding Public Holidays.

Orders are fulfilled and shipped from Dhahran, Saudi Arabia

Orders Within Saudi Arabia

• 1–2 business days: Khobar, Dammam

• 3–4 business days: Riyadh, Abha, Jeddah, Makkah

• 5–7 business days: All other cities across the Kingdom

GCC Countries (via Aramex)

• 3–7 business days: Major cities in United Arab Emirates, Qatar, Bahrain, Kuwait & Oman

• 7–14 business days: Secondary (Non-Major) cities across GCC countries

International (via DHL)

• 7–28 business days: Europe, Americas & Asia

Important Notes

• All delivery timelines are estimates and may vary based on location, courier conditions, or peak periods.

• We reserve up to 14 business days to dispatch orders within Saudi Arabia, and up to 45 business days for international orders. The timelines stated above are estimates only, not guaranteed.

• Customs duties and VAT on GCC and international orders are the sole responsibility of the customer.

• We are not liable for any delays caused by customs clearance or other regulatory processes during shipping.

• Orders may be delayed if incomplete shipping information is provided. Please ensure your zip code and full address details are correct before placing your order.

• All orders within Saudi Arabia must include a valid 4-digit National Address. We are not liable for delays caused by a missing or incorrect National Address, please ensure this is entered accurately.

• Due to the nature of our products and fulfilment system, orders cannot be cancelled after being placed.